This Privacy Policy explains how Pundle, operating under the legal entity PV Pet Supplies (“we,” “us,” or “our”), collects, utilizes, and protects your personal information when you browse our website, make a purchase from https://pundle.shop/, or communicate with our support team.

1. Personal Information We Collect

To provide you with our pet collars, pet beds, and related services, we collect necessary information during your interaction with our store.

  • Contact and Shipping Details: Your full name, email address, phone number, billing address, and shipping address.
  • Order Information: Details regarding the items you purchase, order history, and transaction dates. We do not store or process your full credit card numbers; all payments are handled securely through certified third-party payment gateways.
  • Technical and Usage Data: Information automatically collected by your device, including your IP address, browser type, operating system, time zone, and how you navigate our website.
  • Customer Support Records: Any details you provide when contacting us with questions, return requests, or general inquiries.

2. How We Gather Your Information

We collect data through two primary methods:

  • Directly from You: When you place an order, create a customer account, reach out to customer service, or subscribe to our mailing list.
  • Automatically via Tracking Technologies: As you browse the store, we use cookies and similar technologies to collect technical data about your device and browsing patterns to ensure the site functions correctly.

3. How We Use Your Information

We use your personal data strictly for standard e-commerce operations, including:

  • Order Processing: To process payments, calculate taxes, arrange shipping through our carriers (FedEx, UPS, or USPS), and facilitate returns or exchanges.
  • Customer Communication: To send order confirmations, tracking updates, and respond to your direct inquiries.
  • Security and Fraud Prevention: To screen transactions for potential risk, unauthorized activity, or fraud, ensuring a safe environment for all customers.
  • Store Improvement: To analyze visitor behavior and site performance, allowing us to optimize our website layout and user experience.

4. Sharing Your Data

We respect your privacy and do not sell or trade your personal information. We only share your data with trusted third parties necessary to run our business:

  • Service Providers: Partners such as our payment processors, website hosting platform, and designated shipping carriers required to fulfill and deliver your orders.
  • Legal Compliance: We may disclose your information if required by law, court order, or to protect the rights, property, and safety of PV Pet Supplies, our customers, or others.

5. Cookies and Tracking

Our website relies on cookies to remember items in your shopping cart, maintain secure browsing sessions, and understand basic traffic trends. You can adjust your browser settings to decline cookies, but please note that certain site features, such as the checkout process, may not function properly without them.

6. Data Protection

We implement industry-standard security measures, including SSL encryption, to protect your personal information during transmission and storage. While we take reasonable steps to secure your data, no electronic storage or internet transmission is entirely secure, and we cannot guarantee absolute digital security.

7. Data Retention

When you place an order, we retain your transaction information for our operational, tax, and legal records. We will keep this information unless you request its deletion, subject to necessary legal retention requirements.

8. Your Privacy Rights

Depending on your location, you may have specific rights regarding your data, including the right to:

  • Request a copy of the personal information we hold about you.
  • Ask for corrections to incomplete or inaccurate information.
  • Request the deletion of your personal data.
  • Opt out of promotional communications at any time by using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the details below.

9. Age Restrictions

Our website is not directed at children under the age of 18, and we do not knowingly collect personal data from minors. If a parent or guardian becomes aware that a minor has provided us with personal information, please contact us so we can delete the data.

10. Policy Updates

We may periodically update this Privacy Policy to reflect changes in our business practices, technology, or legal requirements. Any updates will be posted directly to this page with a revised effective date.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy or how we handle your personal information, please reach out to us:

  • Store Name: Pundle
  • Legal Business Name: PV Pet Supplies
  • Email: support@pundle.shop
  • Phone: +1 (908) 269-5042
  • Business Address: 1585-A County Rd 517, Hackettstown, NJ 07840, United States

Customer Support Hours:

  • Tuesday – Friday: 10:00 AM – 07:00 PM (EST)
  • Saturday – Sunday: 10:00 AM – 04:00 PM (EST)
  • Monday: Closed