Effective Date: October 16, 2026

At Pundle, we prioritize your security and strive to make your checkout experience as smooth and transparent as possible. This Payment Policy explains the payment methods we accept, our billing procedures, and the security measures we have in place to protect your transaction when purchasing pet supplies from our store.

1. Accepted Payment Methods

We accept major credit cards and aim to provide a convenient purchasing process. All transactions are securely encrypted and processed via industry-standard payment gateways. You can complete your purchase using any of the following methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club

Please note that we do not accept cash on delivery (COD), bank wire transfers, money orders, or personal checks.

2. Pricing and Currency

  • All prices listed on our store are in United States Dollars (USD).
  • Product prices are subject to change at any time without prior notice. However, any price adjustments will not impact orders that you have already placed and paid for.
  • The total amount shown at checkout is the exact amount you will be billed. We do not charge hidden markups or unexpected processing fees.

3. Billing and Processing

  • Payment Capture: Your selected payment method will be authorized and charged in full at the moment you submit and confirm your order.
  • Verification: To protect our customers from unauthorized charges, the billing address and phone number you provide during checkout must perfectly match the information your bank or credit card issuer has on file. If there is a mismatch, your order may be delayed for additional verification or canceled to prevent fraud.

4. Applicable Taxes

Depending on your shipping destination, state and local sales taxes may apply. These taxes are calculated automatically during the checkout process in accordance with relevant state laws and will be clearly displayed before you finalize your purchase.

5. Security and Data Protection

  • PCI-DSS Compliance: Our online store operates on a secure platform that strictly adheres to the Payment Card Industry Data Security Standard (PCI-DSS).
  • Encryption: Whenever you submit sensitive payment information, it is securely transmitted using advanced Secure Sockets Layer (SSL) encryption technology.
  • Data Storage: Pundle does not have direct access to, nor do we store, your full credit card details on our own servers. All financial data is processed directly by certified third-party payment processors.

6. Fraud Prevention Measures

To ensure a secure shopping environment for everyone, Pundle actively monitors transactions for suspicious activity. We reserve the right to place a hold on or cancel any order that is flagged as potentially fraudulent or unauthorized. If your order is canceled for this reason, you will be notified via email, and any pending charges will be voided or fully refunded.

7. Refunds and Statement Inquiries

  • Any approved refunds will be credited back exclusively to the original payment method you used at checkout. Once a refund is processed on our end, please allow up to 7 business days for the funds to reflect in your account, depending on your financial institution.
  • If you spot an unfamiliar charge from PV Pet Supplies or Pundle on your credit card statement, please contact us immediately so we can investigate and quickly resolve the matter.

8. Contact Our Team

If you have any questions regarding your payment, our checkout process, or billing issues, please reach out to our support team:

  • Store Name: Pundle
  • Legal Business Name: PV Pet Supplies
  • Email: support@pundle.shop
  • Phone: +1 (908) 269-5042
  • Business Address: 1585-A County Rd 517, Hackettstown, NJ 07840, United States

Customer Support Hours:

  • Tuesday – Friday: 10:00 AM – 07:00 PM (EST)
  • Saturday – Sunday: 10:00 AM – 04:00 PM (EST)
  • Monday: Closed