Effective Date: October 16, 2026

Welcome to Pundle. These Terms of Service outline the rules, guidelines, and agreements that govern your access to our website (https://pundle.shop/) and your purchase of products from our store.

By browsing our website, creating an account, or completing a purchase, you agree to be bound by these terms. If you do not agree with any portion of this document, please refrain from using our services.

1. Acceptable Use of Our Website

We grant you access to our store for personal, lawful shopping purposes. When interacting with our platform, you agree to use it responsibly.

You agree that you will not:

  • Engage in any fraudulent, deceptive, or unlawful activities.
  • Attempt to bypass our security protocols or gain unauthorized access to our backend systems.
  • Distribute viruses, malware, or any other harmful code.
  • Extract, scrape, or misuse our website data and content without our written consent.
  • Provide false or misleading billing and shipping information during checkout.

2. Product Accuracy and Representation

Our team makes reasonable efforts to ensure that all details regarding our pet collars, pet beds, and related accessories are presented accurately. This includes pricing, product descriptions, measurements, and imagery.

Please note that the physical color or texture of a product may appear slightly different in person depending on your device’s screen settings or the lighting used during product photography. We reserve the right to modify product specifications, update details, or discontinue certain items at any time without prior notice.

3. Pricing and Inventory Management

All prices displayed on our storefront are subject to change. While we strive to maintain accurate stock levels on our website, product availability is not confirmed until your order has been successfully processed by our fulfillment team.

In the event that an item you ordered goes out of stock or becomes unavailable, we will reach out to you promptly to offer an alternative item or issue an appropriate refund.

4. Order Processing and Acceptance

When you submit an order, you agree that the payment and contact information provided is current and accurate.

Pundle reserves the right to review, limit, or decline any order. We may cancel transactions if we suspect fraudulent activity, identify a significant pricing error, or encounter unforeseen inventory constraints. If we cancel your order after your payment method has been charged, we will process a refund back to your original payment method.

5. Payment Terms

We offer several secure payment methods at checkout. By providing your payment details, you confirm that you are the authorized user of the selected credit card or account. For more specific details regarding how we process transactions safely, please refer to our Payment Policy.

6. Shipping and Delivery Conditions

We fulfill and ship packages in accordance with our Shipping Policy. While we provide estimated transit times and work efficiently to dispatch your pet supplies, final delivery dates can occasionally be impacted by circumstances beyond our direct control, such as carrier delays, severe weather, or high holiday volume.

7. Returns and Refunds

Your satisfaction is important to us. Any requests for returns, exchanges, or refunds are evaluated and processed according to our official Return & Refund Policy. We encourage all customers to review this policy prior to finalizing a purchase.

8. Intellectual Property Rights

All original content featured on the Pundle website is the property of PV Pet Supplies and is protected by intellectual property laws. This includes, but is not limited to:

  • Brand logos and trademarks
  • Product photography and lifestyle images
  • Website text and product descriptions
  • Graphics, videos, and overall page design

You may not copy, reproduce, distribute, or commercially exploit any of our site content without obtaining explicit written permission from us first.

9. User-Submitted Content

If you choose to leave product reviews, submit photos of your pets using our products, or provide general feedback, you agree that your submissions are accurate and do not violate the rights of any third party.

You must not submit content that is offensive, defamatory, malicious, or illegal. By sharing your feedback or photos with us, you grant Pundle a non-exclusive right to use, display, and adapt that content for reasonable marketing and business purposes.

10. Third-Party Services and Links

To improve your shopping experience, our website utilizes third-party integrations (such as secure payment gateways and shipping calculators) and may occasionally link to external sites. Pundle does not have control over the daily operations or privacy practices of these external services. Your use of any third-party tool is subject to that provider’s own terms and policies.

11. General Disclaimer

We provide our website and services on an “as is” and “as available” basis. While we strive to keep our store secure, functional, and error-free, we cannot promise that your access will be completely uninterrupted or without occasional technical issues. We recommend reviewing product dimensions and guidelines carefully to ensure our pet beds and collars meet your specific needs before purchasing.

12. Limitation of Liability

To the maximum extent permitted by applicable law, PV Pet Supplies and Pundle shall not be held liable for any indirect, incidental, or consequential damages resulting from your use of our website, your inability to access the store, or your use of the products purchased from us.

13. Indemnification

By using our site, you agree to indemnify and hold Pundle harmless against any claims, damages, liabilities, or reasonable legal expenses that arise from your violation of these Terms of Service or your misuse of our website.

14. Privacy Practices

We take data protection seriously. The collection, use, and safeguarding of your personal details are governed by our Privacy Policy.

15. Modifications to These Terms

We may periodically update these Terms of Service to reflect operational improvements, new site features, or updated legal regulations. Any modifications will be posted to this page along with a revised Effective Date. By continuing to use our website after changes have been published, you accept the updated terms.

16. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States and the State of New Jersey. Any disputes arising from your use of our site or purchases will be handled within the appropriate jurisdiction.

17. Contact Us

If you require clarification on any of these terms, please do not hesitate to reach out to our team:

  • Store Name: Pundle
  • Legal Business Name: PV Pet Supplies
  • Email: support@pundle.shop
  • Phone: +1 (908) 269-5042
  • Business Address: 1585-A County Rd 517, Hackettstown, NJ 07840, United States

Customer Support Hours:

  • Tuesday – Friday: 10:00 AM – 07:00 PM (EST)
  • Saturday – Sunday: 10:00 AM – 04:00 PM (EST)
  • Monday: Closed