At Pundle, we want to ensure your new pet collars and pet beds arrive safely and efficiently. This policy outlines our standard delivery timelines, shipping methods, and related order processes for all purchases made through PV Pet Supplies.

Shipping Destinations

We currently ship orders to physical addresses across the United States. At this time, we are unable to facilitate deliveries to P.O. Boxes, APO/FPO military addresses, or U.S. Territories.

Shipping Rates

We offer Free Standard Shipping on all orders. You will not encounter any hidden shipping charges, handling fees, or fuel surcharges during checkout.

Order Timelines and Processing

Our fulfillment team processes orders from Tuesday through Sunday. Please review the following timeline to understand when to expect your pet supplies:

  • Order Cut-Off Time: Our daily order cut-off is 5:00 PM Eastern Standard Time (EST). Orders placed after this time will begin processing on the following active business day.
  • Order Processing: Once an order is received, it takes 1 to 2 business days (Tuesday – Sunday) to prepare, pack, and label your items for shipment.
  • Transit Time: After your package leaves our facility, standard transit time is typically 4 to 6 business days (Tuesday – Sunday).
  • Total Delivery Time: Based on processing and transit times, you can expect your package to arrive within an estimated 5 to 8 business days from the date of purchase.

Carrier Partners

We partner with established commercial carriers to ensure reliable delivery of your pet beds and collars. Orders are shipped via USPS, UPS, or FedEx. The specific carrier is chosen based on the dimensions of the package, the weight of the items, and the destination address.

Shipment Tracking

As soon as your package is handed over to the carrier, we will send a shipping confirmation email containing your direct tracking number. Please allow 24 to 48 hours for the carrier’s online tracking portal to update with your shipment’s current status.

Order Modifications and Cancellations

If you need to update your shipping address or cancel your order, please contact us at support@pundle.shop or call +1 (908) 269-5042 before 5:00 PM EST on the day you placed the order. Once a package has been processed and leaves our facility, we are unable to modify or cancel the shipment. If it is too late to cancel, you may initiate a return after the items arrive in accordance with our return guidelines.

Damaged or Lost Packages

We carefully package our pet products, but occasional transit issues can happen. If your order is lost in transit or arrives with shipping damage, please reach out to us within 48 hours of the delivery or expected delivery date. Send an email to support@pundle.shop with your order number and clear photos of any damage. We will review the situation and work to provide a replacement or appropriate refund.

Contact Information

If you have any questions regarding your shipment or our fulfillment process, please feel free to reach out to our team:

  • Store Name: Pundle
  • Legal Business Name: PV Pet Supplies
  • Email: support@pundle.shop
  • Phone: +1 (908) 269-5042
  • Business Address: 1585-A County Rd 517, Hackettstown, NJ 07840, United States

Customer Support Hours:

  • Tuesday – Friday: 10:00 AM – 07:00 PM (EST)
  • Saturday – Sunday: 10:00 AM – 04:00 PM (EST)
  • Monday: Closed