Effective Date: October 16, 2026

At Pundle, we want both you and your pets to be happy with our products. If a pet collar is not the right fit or a pet bed is not quite what you expected, our straightforward return policy outlines your options for returns, exchanges, and refunds.

30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return or exchange. If 30 days have passed since your package arrived, we are unable to process a return or issue a refund.

Item Condition Requirements

To qualify for a return or exchange, the returned items must be in brand-new, unused condition. Pet collars and beds must be free of pet hair, wear, or damage, and must include all original tags and packaging.

Return Shipping and Fees

  • Restocking Fee: We do not charge any restocking fees ($0.00).
  • Return Shipping Costs: Customers are responsible for arranging and paying for the return shipping costs. We highly recommend using a trackable shipping service, as we cannot issue refunds for items lost in transit on their way back to our facility.

How to Initiate a Return

  1. Contact Us: Send an email to support@pundle.shop with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Instructions: Our customer support team will review your request and reply within our standard response time (within 24 hours) with the proper return address and authorization details.
  3. Ship the Item: Package the item securely and ship it back to us using the carrier of your choice.

Exchanges

We are happy to accommodate exchanges if you need a different size or color for your pet. Please follow the standard return process outlined above and specify the new item you would like. Once we receive and inspect your returned item, we will process the exchange. Please note that you will be responsible for the return shipping of the original item.

Damaged, Defective, or Incorrect Orders

We stand behind the quality of our pet supplies and accept returns for defective products. If your order arrives damaged, broken, or you receive the wrong item, please email us at support@pundle.shop within 48 hours of delivery. Include your order number and clear photos of the defect or incorrect item. Our team will review the issue and provide a prompt resolution.

Refund Processing Timeline

  • Inspection: Once your return arrives at our facility, our team will inspect the items to ensure they meet the new-condition requirements.
  • Refund Issuance: After the return is approved, your refund will be processed and credited back to your original payment method within 7 business days.
  • Bank Processing: Please be aware that depending on your financial institution or credit card provider, it may take a few additional business days for the refunded funds to formally post to your account statement.

Contact Information

If you need assistance with a return or have questions about a specific product, please reach out to us:

  • Store Name: Pundle
  • Legal Business Name: PV Pet Supplies
  • Email: support@pundle.shop
  • Phone: +1 (908) 269-5042
  • Business Address: 1585-A County Rd 517, Hackettstown, NJ 07840, United States

Customer Support Hours:

  • Tuesday – Friday: 10:00 AM – 07:00 PM (EST)
  • Saturday – Sunday: 10:00 AM – 04:00 PM (EST)
  • Monday: Closed